Customer Management
Keep customer details and repair history organised.
A Techbase product
The operating system for modern device repair.
Manage customers, devices, technicians and repairs in one connected platform, from device intake to customer collection.
Built for real repair operations.
200+Repairs managed
150+Devices tracked
40+Businesses using Fikxbase
The problem
Repair operations shouldn’t run on disconnected tools.
Spreadsheets, messages and manual processes make it harder to track devices, manage technicians and keep customers informed.
The SOLUTION
One platform for the entire repair operation.
Fikxbase brings your customers, devices, repairs, technicians, payments and day-to-day operations together, so your team can see what is happening and keep every repair moving.
Everything you need to manage repairs, in one place
Manage customers, technicians, repairs, inventory, payments and day-to-day operations from one connected platform.
Technician Management
Assign repairs and track technician activity.
Repair Management
Manage repair jobs and statuses from start to finish.
Inventory
Keep track of parts and items used during repairs.
Payments
Manage payments as part of the repair workflow.
Reports
See repair activity and operational performance.
Operations
Keep everyday repair processes organised.
From device intake to customer collection
Keep every repair moving through one clear process, from the moment a device comes in to the moment it is returned to the customer.
- CustomerCapture the customer and repair details.01
- Device IntakeReceive and record the device.02
- TechnicianAssign the repair to the right technician.03
- DiagnosisAssess the device and identify the issue.04
- PaymentComplete payment for the repair.05
- RepairCarry out and track the repair work.06
- Quality CheckConfirm the device is ready for return.07
- Customer CollectionReturn the device and complete the repair journey.08
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